Booking Terms & Conditions

1. Who we are

Fit Force is a ladies only group exercise class. These terms apply to classes, block passes booked with Fit Force ("we", "us").

By ticking "I agree to the terms" when you book or buy a pass, you agree to these terms. Please read them, and our Privacy Notice, first.

2. Booking and payment

All classes are booked in advance through our website, and your place is confirmed when we email you a booking confirmation.

• Fit Force is cashless business.
• You can pay for a single class or use a credit from a block pass.
• Card payments are taken securely by Stripe on its own payment page. We never see or store your card details.
• Online bookings close 30 minutes before a class starts. Classes can be booked up to 8 weeks ahead.
• Each class has a limited number of places, shown on the timetable. Please only book classes you plan to attend.
• Prices are shown on the website in pounds sterling and include any VAT that applies.

3. Cancelling a booking, late arrival and missed classes

You can cancel a class from My bookings up to 24 hours before it starts and get the class back as a credit.

• Credits can be used to book any class. You can't exchange them for money.
• If the online cancel button has closed and there's a genuine emergency, contact us. Any credit given is at our discretion.
• You can't transfer a booking to someone else, but you can cancel in time and use the credit for another class.
• Late arrival: please arrive 10 minutes early. If you arrive more than 10 minutes after the start, we may not let you join, for your safety, because you've missed the warm-up. The class then counts as used.
• Nothing in this section affects your rights if we cancel (section 10).

4. Block passes and credits

A block pass is a bundle of class credits at a discount, and each credit books one class of any type.

• Each pass shows how many classes it includes and how long it lasts. Credits not used by the expiry date are lost and are not refunded.
• Credits are used soonest-expiring first.
• Passes are for the person who bought them and can't be shared or transferred.
• If you cancel a pass booking in time, the credit comes back (section 3).
• We may change pass prices for future purchases. A pass you've already bought keeps its price and its credits.

5. Your 14-day right to cancel

Block passes bought online can be cancelled within 14 days of purchase for a refund. Single classes booked for a specific date don't have this right, though you can still cancel them under section 3.

• To cancel, email info@fit-force.co.uk within 14 days of buying, saying what you want to cancel. A clear statement is enough.
• When you buy, you tick a box asking us to start straight away, so you can book classes during the 14 days. If you then cancel after using some of it, we'll take off the value of what you've used and refund the rest. For a pass, that's the pass price divided by its number of classes, for each class booked.
• Refunds go back to the card you paid with within 14 days of you telling us. Banks usually take 5 to 10 working days to show them.
• After 14 days, the normal terms apply: unused pass credits aren't refunded.

6. Health questionnaire (PAR-Q)

You must complete our health questionnaire (PAR-Q) before your first class. You can't take part until we've received it.

• Download it from the Forms menu on the website. A link is also in your first booking email and on your My bookings page.
• Return it by email to info@fit-force.co.uk before your first class.
• Please be accurate about your health, injuries, medication and any medical conditions.
• Tell us before the class if anything changes, including pregnancy, injury or new medication.
• If your answers suggest it, we may ask you to get advice from your GP or another health professional before you exercise.

7. Who can take part

Our classes are for women aged 18 and over, and we welcome individuals that are in the process of transitioning into their true female form.

• Pregnancy and after birth: tell us if you're pregnant or have had a baby in the last 12 months. Check with your midwife or GP that you can exercise. After the birth, wait until your postnatal check (usually 6 to 8 weeks) before you start. Some exercises may not be suitable and we would not be able to accept you in the class.
• If you have a medical condition or injury, you may be asked to get clearance from your GP first (section 6).

8. Safety in class

• Follow the instructor's safety instructions and use equipment as shown.
• Work at a level that suits your fitness and ability.
• Stop and tell the instructor straight away if you feel pain, dizziness, chest discomfort, shortness of breath or feel unwell.
• Wear suitable clothing and supportive trainers, and bring water.
• Arrive in time to take part in the warm-up.
• Don't exercise under the influence of alcohol or drugs.
• We may ask you to stop exercising, or not to take part, if we have a reasonable safety concern.

9. Venues

Classes run at the same venue, though weather dependant, this will be indoors or outdoors. The venue and its address are shown on each class page and in your booking confirmation email.

• Please follow the venue's own rules, for example parking, entry times and footwear.
• If we move a class you've booked to a different venue, we'll email you. If the new venue doesn't suit you, contact us, even inside the 24-hour window, and we'll give you a class credit or a refund.

10. If we change or cancel a class

If we cancel a class, we'll email everyone booked and put a class credit in their account straight away. If you'd rather have your money back, contact us within 30 days and we'll refund it to your card.

• We'll tell you as soon as we reasonably can, by email and WhatsApp.
• Outdoor classes may be moved indoors, changed or cancelled if the weather or conditions make them unsafe.
• We may change the timetable from time to time. Bookings you've already made stay valid unless we tell you otherwise.
• We aren't responsible for travel or other costs if a class is cancelled, except where the law says we are.

11. Respect, behaviour and belongings

• We aim to provide a friendly, inclusive and supportive environment, and expect everyone to treat the instructor and each other with respect.
• Bullying, harassment, abusive behaviour or deliberately unsafe conduct won't be tolerated. We may ask you to leave and may cancel future bookings or passes. If we do, we'll refund anything unused.
• You're responsible for your own belongings. Keep bags and other items in the area shown so they don't become trip hazards.

12. Your information and photos

We handle your personal and health information as described in our Privacy Notice. It explains:

• what we collect: contact details, bookings, payments, your PAR-Q and any health notes, and why;
• who helps us: Stripe (payments), Microsoft 365 (email) and Google (venue maps on our class pages);
• how long we keep it, and your rights to see, correct or delete it.

Photos and video: we may sometimes take photos or videos for promotion. We'll always ask your permission separately before using identifiable images of you. You can say no without it affecting your classes.

13. Responsibility and your legal rights

• You're responsible for exercising within your abilities and following safety instructions.
• We'll take reasonable care to provide safe sessions, suitable instruction and well-maintained equipment.
• We aren't liable for loss or damage that wasn't foreseeable, or that was caused by you not following these terms or our instructions.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else the law doesn't allow us to limit. Nothing affects your legal rights as a consumer.

14. Complaints, changes to these terms and contact

• Complaints: please email info@fit-force.co.uk. We'll reply within 5 working days and aim to sort it out within 14 days.
• Changes: we may update these terms. The date at the bottom shows the current version. We'll email members and anyone with credits or future bookings about important changes at least 14 days before they apply. Bookings made before a change follow the terms you agreed to.
• These terms are governed by the law of England and Wales.

Contact:

• Email: info@fit-force.co.uk
• Phone: 07882 572122
• In person: ask at a class

Terms last updated: 24th October 2026.